Contact Centre

Our offer

The Contact Centre is a part of the Market Research Team. We offer support in terms of selling products and services. We also deal with recruiting employees, and conducting information and promotional actions. Our Contact Centre is: passion and experience in dealing with the client. Each consultant is a specialist in leading a professional list of clients. Apart from the knowledge, our assets include skills acquired in various projects. We have experience in creating stand-alone telephone and mailing campaigns. Our output includes a series of CATI research and other telephone activities made for internal purposes of Ecorys Polska. Expert knowledge acquired while implementing various campaigns makes us able to support our Clients at each step of contacting their clients.

Selling

Cross-selling – selling several services at the same time
Follow-up – acquiring new clients
Up-selling
Making appointments for salespersons
Co-ordinating sales through auction websites e.g. Allegro, eBay

Information

Information actions
Mailing actions
Booking services
Accepting orders

Recruitment

Publishing job adverts
Co-ordinating and selecting applications
Recruiting the best candidates

Back-office activities

Completing documents
Preparing and sending invitations
Voice recordings (e.g. for IVR , presentations)
Moderating portals and internet forums

What makes us different

Passion and commitment
Flexibility
Individual adjustment to the client's needs - each order is prepared with care and according to the highest standards
Professional background and large equipment possibilities
Experience in implementing projects for the public sector
Short period for completing orders